IT Infrastructure Management

IT Savanna provides a wide range of outsourced support service options which include partial to full outsourcing and in-house resource placements. As part of our IT Infrastructure management model we focus on preventative maintenance, which looks at managing our client’s environments in a way that ensures no interruption to our client’s day to day activities.

Our Model is based on the following Support Pillars

  • 24 x 7 Monitoring
  • Preventative Maintenance
  • Remote Support Helpdesk
  • Onsite Support

 

Each of these pillars can work individually, or in combination, to provide a significant and valuable contribution to the overall health of your infrastructure. We at IT Savanna believe in freeing you up to focus on strategic, revenue-generating initiatives by operating your entire IT Support process. OUR goal is to fill the IT needs of your organization today, and have the capabilities for what you may need tomorrow.

  • Server Support Services
    1. Daily Health Checks
    2. Data Backup and Disaster recovery
    3. Configuration Management
  • Desktop Support Services
    1. Email (Messaging and Collaboration services)
    2. Application Delivery (Terminal Services, Citrix)
    3. Network Management Services
    4. Firewalls – Protecting your Information assets i.e. from Hacking
    5. Mobile Worker Connectivity – Work while on the road and access your files at work
    6. Email SPAM and Anti-Virus filtering